Booking conditions & financial protection

INTRODUCTION

We have tried to reduce our terms of booking as we are confident that our clients will honour their contract with us and, in return, we shall endeavour to ensure that all of our obligations are fulfilled to the best of our ability. However, your attention is drawn to the following booking conditions before signing your booking/registration form. Other published conditions relevant to any of the services supplied by other companies and booked by us on your behalf are available upon request.

MAKING YOUR BOOKING & YOUR CONTRACT

All booking applications should be accompanied by a completed and signed Booking or Registration Form. If you are making your booking more than ten weeks prior to the departure date a deposit (minimum 10%) is due. Bookings taken within eight weeks of departure require the full amount to be paid. Please check your receipt/invoice, confirmation invoice and/or itinerary and travel documents as soon as you receive them and contact us if you think any details are incorrect. We regret we cannot accept responsibility if you fail to notify us of any problems straight away.

When the reservation is made with another holiday company their booking conditions

PASSPORTS & VISAS

All British nationals must hold a full 10-year passport, with at least 6 months validity remaining, for entry into most countries. Visas are the responsibility of each person travelling but advice and assistance will be provided when asked. Nationals of other countries must check with the appropriate consular authorities.

VACCINATIONS & HEALTH

You must ensure that you have complied with any health requirements, such as vaccinations, for any country you may be visiting. The governmental Health Advice for Travellers booklet is available upon request and you should consult your GP if you have a medical condition of any kind.

CHANGES IN PRICE

We reserve the right to increase the price after booking if any increase in price occurs in respect of:

(i) air fares or any other costs.

(ii) taxes or duties payable, including new taxes introduced by any government.

(iii) adverse changes to currency exchange rates.

FINANCIAL PROTECTION

In compliance with the rules and regulations of the Civil Aviation Authority (CAA), when you book with Crusader Travel you enter into two, separate contracts. The first is for your flights (if applicable) which we secure either from ATOL holders, for whom we act as Agents or directly from the airline through our IATA agents Airline Ticket Services. An ATOL confirmation invoice or the ticket itself is sent to you as soon as possible. The remainder of your holiday cost is contracted with Crusader Travel who is a member of the Travel Trust Association (TTA) This money is placed into a trust account that is overseen by an independent trustee, and cannot be touched until you have received your holiday, thereby guaranteeing your holiday cost against any potential of company insolvency. ATOL holders for whom we act as Agents: - Gold Medal 2916, Jetair 84251, Allbury 324, Longwood 2199 and others. By instructing us to book for you, you are deemed to have accepted their booking conditions – copies available on request.

 

LIMITATION OF LIABILITY/DISCLAIMER

Crusader Travel shall not be liable for any loss or damage arising from any matter outside the reasonable control of Crusader Leisure Ltd including (but not limited to) Acts of God, war, civil disturbances, force majeure , strikes or other industrial action, acts of government, acts of third parties, activities on adjoining land including building works or failure of public supplies including (but not limited to) electricity and water. Where acts of third parties are involved Crusader Travel shall in no circumstances be required to institute any form of legal process.

BREAKDOWNS/COMPLAINTS

In case of breakdowns in, or complaints about, the property in which you are staying, or on the live-aboard, cruise boat or any other aspect of your holiday you should notify the owner and/or our local representative/ground agent, together with the supplier of the service, immediately, in order that problems can be resolved, where possible, during your holiday and to mitigate any losses, expenses or costs you may incur. You should retain a record of your complaint and details of the person to whom it was reported. Once we, and the supplier concerned, are aware of the problem everything reasonably possible will be done to resolve it as quickly as possible. If you remain dissatisfied, you must write to us giving full details of your complaint within 30 days of your return to the UK . It is unreasonable to take no action whilst on holiday but then to write a letter of complaint upon your return. We regret we cannot accept liability in relation to any complaint which is not brought to our attention entirely in accordance with this clause.

CANCELLATION

BY YOU – Should you wish to cancel or amend your reservation, once it has been accepted by us we must have a written instructions to that effect, when cancellation/amendment charges will become applicable, as below. B alan ces are due 10 weeks prior to departure. If this b alan ce is not received within 7 days of the due date cancellation may be assumed by the company with consequent loss of deposits and/or cancellation charges.

Cancellation charges:

More than 60 days : loss of deposit

60-30 days : 60%

Within 30 days : 100%

No refund given for unused or partly used booked services

BY US – In the unlikely event that we have to cancel your holiday we will offer you alternatives of a similar or higher priced holiday, without any extra charge to you. If the alternatives we offer are not acceptable to you please notify us in writing by return of post. We will then refund the monies paid by you for accommodation but specifically not for flights, car hire and all other extras we cannot recover to Crusader Travel. Such a payment is to constitute full and final settlement of all claims (if any) that you may have against us in respect of cancellation.

AMENDMENTS

We strongly advise you to book all of your holiday requirements at the time of booking. A minimum charge of £25 per new invoice issued will be levied after receipt of your confirmation invoice in lieu of administration costs. All amendments must be notified in writing.

INSURANCE

Crusader Travel offers a comprehensive travel insurance cover, under the protection of the TTA. Details of premiums for UK , Europe and Worldwide, including scuba-diving cover, are available upon request. Ask also about our special, highly competitive annual multi-trip cover. If you are not purchasing insurance through us please ensure you have adequate cover.

SPECIAL REQUESTS are made as requested but cannot be guaranteed all extras should be charged directly to the clients.

Crusader Leisure Ltd.

57/58 Church Street

Twickenham

Middlesex

TW1 3NR UK

Tel: 0208 744 0474

Fax: 0208 744 0574

info @crusadertravel.com

http://www.crusadertravel.com

TTA No T8258

ATOL T7174